Customer Service

Our goal at Whitney is to ensure the highest quality of service to our valued customers. A new Customer Service Support Center has been implemented to enhance customer response time and guarantee that all technical support requests are tracked and recorded in a permanent database.

With this system, we are able to effectively measure our response to you, capture historical data about your machines, and create a solutions library for machine service issues.

Along with this Customer Service enhancement, Whitney has expanded our Customer Service group, to include regional staff, stationed in key areas throughout the United States.

The new Customer Service Support Center, along with the expanded Service group exemplifies the importance that Whitney places on customer service.

Maximum Performance Plans (M.P.P.)

Our customer service department is available to perform preventative maintenance at regular intervals to ensure that your machine is kept in good running condition. These visits are available at nominal cost, and can also be used to perform additional training, and to review operational procedures so that you get the most out of your machine.

Machine Performance Audits (M.P.A.)

Even the best machine needs a tune-up once in a while to keep producing at top capacity! Fine-tune your older Whitney plasma-punch with the least amount of downtime…and the smallest amount of shop floor interruption.

Whitney offers complete Machine Performance Audits, where an experienced engineer inspects your machine and provides a roadmap to increasing and maintaining your accuracy and productivity. Receive a written report detailing maintenance or repair recommendations, required parts and an estimate of hours to complete the work.